Missed Appointment & Cancellation Policy
We understand that life happens. This policy is in place to help us respect your time, our team’s time, and the needs of other clients waiting for care.
Our Policy
Give 24 Hours
Please provide at least 24 hours’ notice for cancellations or rescheduling.
Respect for Others
Late cancellations and no-shows prevent other clients from accessing the care the need.
Thank You
Your consideration helps us to continue providing quality care to our community.
Late Cancellation
- Cancellation with less than 24 hours notice will be charged a fee up to the discretion of the provider.
No-Show
- No-shows (missed appointments without notice) will be charged a fee of 100% of the scheduled appointment.
How fees are charged
- Fees will be charged to the credit card on file.
Insurance Coverage
- Late cancellations and no-show fees are not covered by insurance providers.
WHEN WE MAY CANCEL OR RESCHEDULE YOUR APPOINTMENT
We will always do our best to give you as much notice as possible if we need to cancel or reschedule your appointment due to unforeseen circumstances.
We appreciate your understanding.
NOTE – we understand that extenuating circumstances can and do arise even for those that are the best prepared. Your therapist may make an exception to the above policies on those rare occasions.
